Assertiveness is an essential skill for effective management and is crucial in high-level meetings and negotiations, as well as day-to-day operational scenarios.
This seminar will give you the skills and techniques needed to increase your personal effectiveness. You will learn how to express your views and contribute your ideas with confidence. You will also gain insights into dealing with aggressive behaviour, persuading colleagues and resolving challenges.
You will learn how to:
- Feel more confident in expressing your views and putting forward your ideas
- Be more visible in meetings
- Maintain a sense of dignity under pressure
- Deal with aggressive, insulting or manipulative behavior
- Create ways of saying 'no' without feeling guilty or causing offense
- Say 'yes' without being taken for granted
- Get things moving forward when colleagues dig their heels in
- Use key words and body language to convince and persuade
- Deal confidently with criticism and how not to feel nervous when challenged
- Negotiate and create 'win/win' situations
Early Bird Discount
Book before 9 March 2012 and pay only £399 +VAT per delegate, rather than the usual course price of £449 +VAT
Target Audience
This course is designed for anyone whose wishes to develop and improve their assertiveness skills and who's roles require them to be able to influence and assert themselves with individuals.
Course Programme includes:
1. The communication process
- Active listening - why, what and how
- Responding, not reacting verbally and non verbally
- Assessing your communication style
2. What is assertiveness?
- The theory behind the practice
- Learn the assertive strategy
- Using the assertive strategy in all situations
- Tackling long-standing problems and situations
3. Assertiveness techniques - the dos and don'ts
- Saying no
- Making requests
- Accepting criticism and expressing criticism
- Making sure the language works - body language and use of tone and pacing
- Expanding use of assertive language - the nuance of words
4. Understanding yourself and recognising your own strengths
- Is it the person or the situation?
- Assessing strengths in responding assertively
- Learning how to respond to challenging situations
5. Understanding other people
- Transactional analysis
- Understand the parent child adult paradigm
- Responses to the "children and parents" among us
6. Handling difficult situations including direct confrontation
- What makes a situation difficult?
- Applying the assertive strategy
- Expressing the assertive strategy using assertive language
- Action planning
